Frequently Asked Questions
How soon will my order be processed?
We aim to process orders within 1-3 business days, not including weekends or holidays.
What are the shipping options and rates?
We offer various shipping rates starting from $4.99 to $8.99 within the continental US, based on the number of products. Orders above $100 qualify for free shipping.
Can I change my order’s delivery address after it’s been shipped?
Once an order is in transit, the delivery address cannot be altered. Please contact us within 8 hours of placing your order for any changes at info@HealthHeroPharmacy.com
How do I cancel my order?
You can cancel your order any time before it has been dispatched by getting in touch with us directly at info@HealthHeroPharmacy.com
How can I track my shipment?
After your order is shipped, you’ll receive an email with a tracking number and a link to the carrier’s site for tracking.
What is the return policy?
Returns are accepted within 30 days for a full refund minus shipping. Please review the return policy page and follow the instructions.
Are shipping costs for returns refundable?
Original shipping charges are not refundable, and return shipping costs must be covered by the customer.
What should I do if my order arrives damaged?
For damaged items, contact our support with a detailed description and photos of the damage for a refund or replacement.
What payment methods are accepted?
We accept Visa, MasterCard, Amex, Discover, and PayPal.
How is my payment information secured?
All transactions are protected with 128-bit SSL encryption, ensuring your payment details are safe.
How can I contact the Health Hero Shop and where are you located?
You can reach us by phone at (248) 312-0037 or email info@HealthHeroPharmacy.com for any inquiries. We operate from 9am to 5pm EST, Monday through Friday. Our address is 4600 INVESTMENT DR, 100, TROY, MI, 48098, United States.
